Shipping FAQs

When can I expect to receive my order?

Orders are generally dispatched within 5 business days after they are placed. After dispatch, delivery usually takes 10–20 business days, depending on the destination and carrier.

Delivery times are estimates and may be affected by customs clearance, inspections, local delivery conditions or carrier delays. If we learn that your order cannot be shipped or delivered within the stated timeframe, we will contact you with the available options, including cancellation and a refund where applicable.

How can I track my order?

Once your order has been dispatched, we will send a Shipping Confirmation email with your tracking number, if tracking is available for your shipment.

You can check the tracking information through our Track Your Order page or 17TRACK. Tracking updates may take some time to appear after dispatch.

What are your shipping rates?

We currently charge a flat shipping rate of $4.95 USD per order. Any applicable shipping charge will be shown at checkout before you place your order.

Which countries do you ship to?

We ship to the destinations available at checkout. Some locations may not be serviceable because of carrier limitations or import requirements. This is especially relevant to grass seed and other regulated plant products, which may be restricted or require specific documentation in some destinations.

If we cannot ship your order to the selected destination, we will contact you to discuss the next steps.

Can I change my shipping address?

Please contact us as soon as possible at hejw940928@gmail.com if you need to change your shipping address. We can only make changes before your order enters processing or dispatch, and we cannot guarantee that a change will be possible once fulfillment has begun.

Can I use a shipping address that is different from my billing address?

Yes. You can enter a shipping address that differs from your billing address, provided the option is available during checkout.

How will my order be shipped?

Orders are processed on business days, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Depending on the products ordered and their availability, items may arrive in separate parcels. Carrier and tracking details will be provided in your Shipping Confirmation email when available.

How can I contact Gravity Matrix?

For help with shipping or an existing order, email hejw940928@gmail.com and include your order number.

Gravity Matrix LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
gravitymatrixllc.shop